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fix: docs build (#1203)

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2022-07-04 15:42:47 -05:00
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packages/docs/docs/troubleshooting/import-backups.md Normal file
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---
slug: import-backups
id: import-backups
title: How to import a backup without being signed in
sidebar_label: Import backups
description: How to import a backup in the Standard Notes web and desktop app without being signed in.
keywords:
- standard notes
- docs
- notes app
- end-to-end encryption
- web
- desktop
- import backups
- backups
- import
- data
- account
image: /img/logo.png
hide_title: false
hide_table_of_contents: false
---
## Introduction
We are aware of issues with importing backups belonging to another account when that account is still registered, such as when you are [changing your account email](https://standardnotes.com/help/7/how-can-i-change-my-account-email). If you are signed in to your new account, some tags are duplicated and are not properly assigned to notes and a significant number of notes, tags and/or editors are not imported. We are working on a fix. As a temporary workaround, you can import the backup while signed out of the app before signing in to the new account. Then, when you sign in, choose to merge local data (this is an option that is on by default).
:::note
For the best experience, use a backup that was exported from the [web](https://app.standardnotes.org) or desktop app. A backup that was generated from [CloudLink](https://standardnotes.com/help/27/how-do-i-enable-dropbox-google-drive-or-onedrive-backups) may not work as well.
:::
## Clear your account
If you are trying to change your sync account email from an old email to a new email and tried to import a backup but encountered the issues described above, then you probably want to clear your **new** account before reimporting the backup. Please **do not** clear your **old** account until your backup has been successfully imported in your new account.
There are two ways to clear your account: delete everything using the free Batch Manager extension or use the [reset tool](https://standardnotes.com/reset). The reset tool ensures that your new account is completely empty before you reimport your backup.
## Reimport backup
After clearing your new account, please download a backup from your old account and import it into your new account while merging local data:
1. Open the [web app](https://app.standardnotes.org) or desktop app.
2. Export an encrypted or decrypted backup from your old account via the **Account** menu at the bottom left corner of the app.
3. After you have an export downloaded on your computer, click **Sign Out**, then click **Clear session data**.
4. Click on the **Account** menu. Without signing in, click on **Import Backup** to import your backup into the app. If you are importing an encrypted backup, enter your previous password when prompted.
5. Sign in to your new account with Merge local data **on** (this is on by default).
a. If you cleared your new account using the Batch Manager, then you can sign in to your new account. Click on **Sign In**, enter your account's credentials, and make sure the **Merge local data** option is selected before clicking on **Sign In** again.
b. If you cleared your account using the [reset tool](https://standardnotes.com/reset), then you need to register your new account again. Click on **Register**, enter your email and password, confirm the password, and make sure the **Merge local data** option is selected before clicking on **Register** again.
6. After signing in, verify that all your notes, tags, and other items were properly imported into your account.

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---
slug: reset-apps
id: reset-apps
title: How do I reset the app?
sidebar_label: Reset the Apps
description: How to reset the Standard Notes app on each platform.
keywords:
- standard notes
- docs
- notes app
- end-to-end encryption
- reset apps
- delete
- clear storage
image: /img/logo.png
hide_title: false
hide_table_of_contents: false
---
If you are experiencing issues with signing in to the apps, you may want to clear the app’s storage. Before proceeding, please sign in to the [web](https://app.standardnotes.org) app (in a different browser, if needed) to confirm that notes, tags, and other items on your notes syncing account that were modified or created on another device were saved and synced to our servers.
:::warning
If you do not have an account, do not proceed with these steps until a fix has been made available. You may have some luck in simply entering in your password or passcode several times until the app unlocks.
:::
## Mobile
**Please note:** Reinstalling the app on mobile devices may download a backup of your app from the cloud and you might run into the same issue again. Clearing the cache alone is usually not enough to reset the app. If you have an [account](https://app.standardnotes.org) with us and can verify that your changes have synced, then clearing the app's storage will not result in the loss of your notes.
### [Android](https://play.google.com/store/apps/details?id=com.standardnotes&hl=en_US)
1. Locate the Standard Notes app in the app drawer.
2. Press and hold the app’s icon until a small menu appears.
3. Tap on **App Info**.
4. Locate and use the option to delete/clear the app’s storage (and cache).
5. Relaunch the app and sign in again.
**Please note:** Do not reinstall the app afterwards.
### [iOS](https://apps.apple.com/us/app/standard-notes/id1285392450)
1. Please open the **Settings** app, and navigate to your iCloud backups with the following path:
**[Your name and iCloud account username (at the top)] → iCloud → Manage Storage → Backups → [Tap on the correct device]**
2. Wait for the list of apps to load.
- Tap on “Load all/more apps” if necessary and wait for the list to expand once more
3. Finally, locate the Standard Notes app and tap on the toggle button to remove the current and all future backups of the app from iCloud.
4. From there, please reinstall the app and sign in again.
- You can enable the setting to backup the app to iCloud again, if you would like.
## [Desktop](https://standardnotes.com/download) and [Web](https://app.standardnotes.org)
The methods for clearing the storage of the [desktop](https://standardnotes.com/download) and [web](https://app.standardnotes.org) apps are largely similar but require toggling the developer tools, which requires different sets of steps.
### Desktop
1. Click on the menu button/bar.
2. Click on the **View** dropdown menu.
3. Click on the **Toggle Developer Tools** option.
4. Expand it until it reveals a button for tab named **Application**.
5. Click on **Clear Storage**.
6. Click on **Clear site data**.
7. Sign in again.
### Web
#### Chromium-based browsers, such as Google Chrome, Vivaldi, and Microsoft Edge
1. Right-click anywhere on the web app.
2. Click on **Inspect Element** in the context menu.
3. Expand the Developer Tools view that appears until it reveals a button for tab named **Application**.
4. Click on **Clear Storage**.
5. Click on **Clear site data**.
6. Sign in again.
#### Firefox-based browsers
1. Right-click anywhere on the web app.
2. Click on **Inspect Element** in the context menu.
3. Click on the **Storage tab**.
4. Expand each item on the left side.
5. Check on all of the items at the lowest levels by clicking on each one, and then click on the items that appear on the right (if there are any) and delete them.
6. Sign in again.